Emergency Toolkit in Bali and Lombok: 25 Lifesaving Contacts & Tips Every Foreigner Must Know (2025 Update)

Introduction: Don’t Let Paradise Catch You Off Guard

Bali and Lombok may be known for their stunning beaches, spiritual retreats, and warm hospitality—but even paradise has its risks. From unexpected motorbike accidents and dengue fever outbreaks to earthquakes, visa issues, or lost passports, emergencies can strike at any time.

The biggest mistake many tourists, digital nomads, and even long-term expats make? Assuming they won’t need help. In reality, being unprepared can turn a minor hiccup into a major crisis. Language barriers, unfamiliar systems, and lack of local contacts often compound the stress during emergencies.

That’s why having a well-prepared Emergency Toolkit in Bali and Lombok is essential for anyone living in or visiting these islands. It’s not just about saving a few phone numbers—it’s about knowing who to call, where to go, and what steps to take when the unexpected happens.

This article compiles all the essentials you need to stay safe, informed, and empowered—from emergency numbers and reliable hospitals to apps and real-world procedures. Whether you’re a short-term tourist or a foreign business owner based in Lombok, having an Emergency Toolkit in Bali and Lombok could save you time, money, and even your life.

Let’s break down what you need to include, why it matters, and how to prepare smartly in 2025 and beyond.

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Most Common Emergencies Faced by Tourists & Expats

Living or vacationing in paradise doesn’t mean you’re immune to emergencies. In Bali and Lombok, the most frequent crises faced by foreigners are surprisingly common—and often preventable with the right Emergency Toolkit in Bali and Lombok.

Motorbike accidents top the list. Many tourists rent scooters without proper licenses or helmets, leading to injuries ranging from scrapes to broken bones and head trauma. Emergency transport, hospital navigation, and insurance documentation can become overwhelming without guidance.

Dengue fever is another common issue, especially during the rainy season. Tourists unfamiliar with symptoms may delay seeking treatment, which can be dangerous. Knowing which clinics specialize in tropical diseases is part of a smart Emergency Toolkit in Bali and Lombok.

Lost or stolen passports are also frequent, especially in beach clubs or transit areas. Without knowing where the consulate or immigration office is—or how to file a police report—what should be a minor hiccup turns into a multi-day crisis.

Add to that earthquakes, volcanic eruptions, and sudden visa complications, and it’s clear that paradise has its risks. Miscommunication with local authorities due to language barriers only makes things harder.

Having an up-to-date, accessible Emergency Toolkit in Bali and Lombok—whether saved in your phone, printed in your wallet, or shared with your travel group—is not just a travel hack. It’s a necessity.

In the next section, we’ll break down exactly what to include in yours.

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Emergency Numbers You Must Save

Having a reliable Emergency Toolkit in Bali and Lombok can be the difference between panic and preparedness. Save these essential numbers—many tourists and expats only look them up when it's already too late.

Main National Emergency Numbers (Indonesia-wide)

• Police: 110
  
  
• Ambulance: 118 / 119
  
  
• Fire Department: 113
  
  
• Search and Rescue (SAR) / BNPB: 115
  
  
• Tourist Police Bali & National Hotline: +62 361 224111

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Police Departments

Bali:

• Denpasar: +62 361 227711
  
  
• Kuta: +62 361 751598
  
  
• Ubud: +62 361 974203
  
  
• Singaraja (North): +62 362 21014
  
  
• Karangasem (East): +62 363 21010
  
  
• Negara (Jembrana/West): +62 365 91210
  
  

Lombok:

• Mataram: +62 370 622169
  
  
• Senggigi: +62 370 693206
  
  
• Selong (East Lombok): +62 376 21010
  
  
• Praya (Central): +62 376 21007
  
  
• Tanjung (North): +62 370 683360

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Ambulance Services

Bali:

• BIMC Hospital (Kuta): +62 361 761263
  
  
• Siloam Hospital (Denpasar): +62 361 779900
  
  
• Sanglah General Hospital: +62 361 227911
  
  
• Ubud Clinic: +62 361 974911
  
  

Lombok:

• RSUP NTB (Provincial Hospital, Mataram): +62 370 648354
  
  
• Siloam Hospital Mataram: +62 370 7506199
  
  
• RSUD Praya (Central Lombok): +62 370 655113

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SAR (Search and Rescue) Contacts

Bali (Basarnas Bali – Denpasar HQ):

• Hotline: +62 361 9352875
  
  
• Emergency: 115
  
  
• WhatsApp (updated line): +62 812 4656 4112
  
  

Lombok (Basarnas NTB – Mataram HQ):

• Hotline: +62 370 617125
  
  
• Mobile: +62 812 3805 2166

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Fire Department Numbers

Bali:

• Denpasar: 113 / +62 361 251121
  
  
• Badung: +62 361 422122
  
  
• Gianyar (Ubud): +62 361 942333
  
  
• Karangasem: +62 363 21099
  
  
• Buleleng: +62 362 22915

Lombok:

• Mataram: +62 370 636226
  
  
• Praya (Central): +62 370 655151
  
  
• Selong (East): +62 376 21304
  
  
• Gerung (West): +62 370 681469

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Disaster Command Posts (BNPB)

• Bali Disaster Response (Denpasar): +62 361 223333
  
  
• NTB (Lombok): +62 370 648368

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Tourist Police Units:

• Bali Tourist Police (Kuta HQ): +62 361 224111
  
  
• Denpasar Division: +62 361 234127
  
  
• Lombok Tourist Police (Senggigi): +62 370 693206

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Immigration Offices:

• Ngurah Rai, Bali: +62 361 8468395
  
  
• Mataram, Lombok: +62 370 638387
  
  

Major Consulates in Bali:

• Australian Consulate: +62 361 2000 100
  
  
• UK Consular Services: +62 21 2356 5200
  
  
• US Consular Agency Bali: +62 361 233605
  
  
• German Honorary Consul: +62 361 288535
  
  
• Japanese Consulate: +62 361 227 628

Pro Tip: Add all these contacts to a folder in your phone called “Emergency Toolkit in Bali and Lombok,” and keep a printed copy in your wallet or villa. Your safety shouldn't rely on having Wi-Fi.

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Hospital & Clinic Guide: Where to Go in a Medical 

An essential part of your Emergency Toolkit in Bali and Lombok is knowing exactly where to go when a medical crisis hits. Whether you're dealing with a motorbike accident, dengue fever, or food poisoning, immediate access to the right medical facility matters.

Top Hospitals in Bali

• BIMC Hospital (Kuta & Nusa Dua): Renowned for fast, private emergency care, including trauma and outpatient services. English-speaking staff.
  
  
• Siloam Hospital (Denpasar & Ubud): Modern facility with international standards, ideal for surgery, inpatient, and outpatient.
  
  
• Sanglah General Hospital (Denpasar): Main public hospital—busy, but equipped for major emergencies and intensive care.
  
  
• Kasih Ibu Hospital (Denpasar & Kedonganan): Private hospital with maternity, pediatric, and emergency services.
  

Top Hospitals in Lombok

• Siloam Hospital Mataram: International-standard private hospital with 24-hour emergency and English-speaking staff.
  
  
• RSUD Provinsi NTB (Mataram): Public hospital for serious emergencies—well-equipped but may have language barriers.
  

Important Notes:

• Payment: Most hospitals require upfront payment or a deposit unless you have Indonesian insurance.
  
  
• Insurance: Always carry proof of travel insurance.
  
  
• Language: Private hospitals typically have English-speaking doctors; public hospitals may not.
  
  

Keep this hospital guide handy as part of your Emergency Toolkit in Bali and Lombok—it can save precious minutes in a crisis.

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Lost Passport or Visa Trouble? Here’s What to Do 

Losing your passport or facing visa issues can be distressing—especially in a foreign country. But don’t panic. With the right steps and documents, you can resolve the situation smoothly. That’s why your Emergency Toolkit in Bali and Lombok must include backup IDs and embassy contacts.

Step-by-Step If You Lose Your Passport:

1. Report to the Local Police Station
   You must file an official police report (Surat Kehilangan). This is required for embassy reissuance and immigration processing.
   
   
2. Contact Your Embassy or Consulate
   Reach out to your home country’s embassy or consulate in Bali or Jakarta. Many embassies can issue emergency travel documents within 1–3 days. Keep their contact number saved in your Emergency Toolkit in Bali and Lombok.
   
   
3. Visit the Local Immigration Office
   Head to the nearest Immigration Office (Denpasar for Bali, Mataram for Lombok) with your police report, a copy of your lost passport, and passport-sized photos. If your visa or stay permit (KITAS) was lost too, additional processing will be required.
   
   
4. Always Carry Backups
   Store photocopies of your passport, visa, and KITAS in a separate bag—or upload them to the cloud. It will save time and reduce stress.
   
   

Including these preparedness tips in your Emergency Toolkit in Bali and Lombok can turn a potential disaster into a manageable task.

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Apps That Belong in Your Emergency Toolkit

When an emergency hits in Bali or Lombok—whether it’s a medical scare, accident, or natural disaster—having the right apps in your pocket can make all the difference. A digital-first Emergency Toolkit in Bali and Lombok should include the following must-have applications:

1. 112 Emergency App Indonesia

This is Indonesia’s official emergency response app. With a simple tap, you can connect to police, fire departments, or medical services. It geolocates you for faster help.

2. Grab / Gojek

Beyond just food delivery, these ride-hailing apps are essential in emergencies when quick transport to a hospital or police station is needed—especially if you’re unfamiliar with local taxi services.

3. Google Translate (Bahasa Indonesia Downloaded Offline)

Miscommunication during an emergency can be dangerous. Having Google Translate with Bahasa preloaded allows for real-time conversation and document translation even without signal.

4. BPBD Alert App

This government-run app issues alerts about earthquakes, tsunamis, floods, and volcanic activity. Crucial for Bali and Lombok, where natural disasters can happen with little warning.

5. MyPertamina

If you're renting a vehicle, this app helps locate the nearest gas station and access fuel during emergency shortages.

Integrating these tools into your Emergency Toolkit in Bali and Lombok turns your smartphone into a lifeline—literally.

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Natural Disasters: Earthquakes, Volcanoes, and Tsunamis

Bali and Lombok are stunning, but they sit on the Pacific Ring of Fire—making natural disasters a very real part of island life. From sudden earthquakes to volcanic eruptions and tsunami risks, tourists and expats must stay alert and prepared.

Earthquakes

Both islands experience frequent seismic activity. Ensure your accommodation has clear evacuation instructions and secure structures. Know the safest places to shelter indoors (e.g., under tables, away from glass).

Volcanic Activity

Mount Agung (Bali) and Mount Rinjani (Lombok) are active volcanoes. Eruption warnings are issued via the BMKG app (Badan Meteorologi, Klimatologi, dan Geofisika) and PVMBG (Volcanology Center). Avoid restricted zones and stay updated with local news.

Tsunami Alerts

Tsunamis can follow strong offshore earthquakes. Coastal areas should have tsunami evacuation signage—learn where they are in advance.

Expat Registration

Register with your country’s embassy or consulate through expat or traveler tracking services. This allows consular teams to assist or evacuate you in an emergency.

Keep Hard Copies

Internet and phone signals can fail during disasters. Always keep a printed version of your Emergency Toolkit in Bali and Lombok, including evacuation maps, emergency contacts, and basic first aid instructions.

Being informed and prepared doesn’t ruin the adventure—it ensures you can navigate it safely.

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Scams, Thefts & Legal Problems: What to Know Before Calling Police

Even in paradise, things can go wrong—especially for those unfamiliar with local customs or the legal system. Whether you’re dealing with theft, a scam, or a dispute, handling the situation correctly can make a huge difference.

Dealing with Police in Bali and Lombok

If you’re involved in an incident, remain calm and respectful. Many police officers don’t speak fluent English. Bring a translator if possible, or ask the station to provide one. Avoid confrontational behavior, and always carry a copy of your passport or KITAS.

Cultural etiquette matters—politeness, patience, and non-aggressive body language can help smooth the process. If you don’t understand the situation, request legal counsel immediately and refrain from signing documents you cannot read.

Common Tourist-Targeted Scams

• Money Changers: Always use licensed exchange booths with clear signage. Unofficial operators may shortchange you with sleight-of-hand tricks.
  
  
• Scooter Rentals: Fake damages or rigged keys are common—take videos before riding.
  
  
• Fake Tour Guides: Only book through reputable travel agents or online platforms.
  
  

Legal Support

As part of your Emergency Toolkit in Bali and Lombok, save contact info for a local lawyer or expat-friendly legal consultancy. It's better to be prepared than to panic.

The best way to avoid legal trouble is prevention—but having support on speed dial is just as important.

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Emergency Toolkit Essentials: What to Carry Physically & Digitally

Whether you're a tourist, expat, or business traveler, having a well-prepared Emergency Toolkit in Bali and Lombok can make all the difference during a crisis. While apps and phones are useful, some items must still be carried physically—especially when power or signal is lost.

What to Carry Physically:

• Printed copy of your passport and visa (or KITAS/KITAP)
  Laminated copies can save time at police stations or hospitals.
  
  
• List of emergency numbers
  Include police, ambulance, consulate, lawyer, and local contacts.
  
  
• Travel or health insurance card
  Some clinics and hospitals require upfront proof.
  
  
• Contact of a trusted local
  This could be a lawyer, translator, hotel manager, or doctor.
  
  

What to Store Digitally:

• Offline Google Maps or navigation app
  For use in remote areas with weak signals.
  
  
• BPBD or BMKG disaster apps
  For real-time alerts on quakes, tsunamis, or weather events.
  
  
• Google Translate (Bahasa Indonesia download)
  Essential in areas with limited English speakers.
  
  
• First Aid app (e.g., by IFRC or Indonesian Red Cross)
  For guidance in medical emergencies.
  
  

Make it a habit to refresh your Emergency Toolkit in Bali and Lombok every few months—update contacts, replace expired meds, and test key apps offline. In times of stress, preparation can be your greatest asset.

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Conclusion: Be a Smart Traveler, Not a Panicked One 

Bali and Lombok offer breathtaking experiences, but even paradise comes with its share of risks. From sudden medical issues to lost passports or natural disasters, the unexpected can disrupt even the best-planned trip.

That’s why having an Emergency Toolkit in Bali and Lombok isn’t about fear—it’s about responsibility. A few simple steps—saving key numbers, knowing your nearest hospital, downloading essential apps, and keeping backup documents—can save time, money, and stress.

Whether you're a tourist, expat, or long-term business operator, preparation is a form of empowerment. You’re not just protecting yourself—you’re showing

Bookmark this guide, share it with fellow travelers, and build your personal Emergency Toolkit in Bali and Lombok today. If you’re unsure where to start, speak to a local legal or medical advisor for custom guidance.

Stay calm, stay informed, and enjoy everything this incredible region has to offer—safely and smartly.

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