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Front Office Supervisor in a Boutique Retreat
Are you a natural leader with a passion for hospitality and exceptional guest service? As our Front Office Supervisor, you’ll oversee the day-to-day operations of the front desk team, ensuring smooth check-ins, efficient communication, and a welcoming experience for every guest. You’ll manage team scheduling, handle guest inquiries and complaints with professionalism, and provide support and training to ensure high service standards are maintained at all times. This role is ideal for someone with previous front office experience who is ready to step into a leadership position. You should be organized, approachable, and calm under pressure — with the ability to multitask in a fast-paced environment. If you’re committed to delivering unforgettable guest experiences and leading a team by example, we’d love to have you as part of our hospitality family.
About the Company
Situated atop the serene cliffs of Bingin, this boutique retreat offers an intimate escape for travelers seeking tranquility and natural beauty. With just eleven thoughtfully designed rooms, guests can enjoy outdoor bathrooms, open-air showers, and private patios that seamlessly blend indoor comfort with the lush surroundings. The property emphasizes sustainability through eco-friendly practices, including solar-heated water and the use of natural materials. A saltwater pool and on-site café serving locally sourced cuisine enhance the restful ambiance, making it an ideal base for exploring nearby surf beaches like Padang Padang and Uluwatu.
Qualification:
- Minimum 2-3 years of experience in front office or guest services, preferably in a supervisory role within the hospitality industry.
- Strong leadership and team management skills with the ability to motivate and train staff.
- Excellent communication skills, both verbal and written, with a professional and approachable demeanor.
- Ability to handle guest inquiries, complaints, and requests with a calm, positive, and solutions-oriented attitude.
- Proficient in front office systems and software (e.g., hotel management software).
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Passion for delivering exceptional guest experiences with a focus on hospitality and service excellence.
- Flexible and adaptable, with a willingness to work weekends and holidays as needed.
Apply Here
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